For Australian Shopify stores

Your always-on checkout support admin. $5/day.

AI cart recovery for Shopify.

Talks to your customers like your best support person — recovers the sale, answers the questions, and hands you the hard ones. Real two-way SMS in your store’s voice, factual and consent-aware for the Australian Spam Act.

Shopify
Built for
AU-resident
APP 8 data
Permission-based
Opt-out built in
SMS + Email
Two channels

How it works

From install to recovered sale — four steps, no checkout changes.

1

Connect your store

Install from Shopify in a couple of clicks. We read orders, payment events and checkouts; nothing changes for your checkout.

2

Detect the drop-off

Every failed payment and abandoned checkout is captured — what was lost, why, and how close it came to completing.

3

Talk it through

A factual SMS goes out in your store’s voice. When the customer replies, the agent answers from live order status and your store’s facts — a real two-way conversation, not a nudge blast.

4

Resolve or hand it over

The payment gets completed, or the hard ones are handed straight to you in the in-admin panel, with the whole thread attached. Paykeel’s AI decides which is which.

What your customer sees

Real two-way SMS in your store’s voice. The agent answers from your live order facts, recovers the sale, and hands you the ones that need a human — whole thread attached. Factual, one-tap opt-out, no card details by text.

N Northside Co
Hi Sarah — it's Northside Co. Your order #1024 didn't go through; the card was declined, so nothing was charged.
Wait — did I get charged twice then?
No — the payment didn't complete, so there's no charge on our end. Your items are still held. Finish securely here: northsideco.com/checkout
Great, sorted 🙌
Thanks! Reply STOP to opt out anytime.

Answers from live order status

H Harbour Goods
Hi Jordan — it's Harbour Goods. Looks like you left a few things in your cart.
Yeah — does the jacket come in a tall fit?
Good question — I'll check with the team and they'll come straight back to you. Your cart's saved here in the meantime: harbourgoods.com/cart
↗ Handed to the Harbour Goods team
Hi Jordan, Mia from Harbour Goods here — yes, the tall fit's in stock. Happy to help you finish up.

Hands you the hard ones

Works with your store, reaches your customers

Works with Shopify
SMS
Email

Everything you need to recover the sale

Built for Shopify merchants who want the revenue back without the risk.

Answers, not just nudges

Real two-way SMS and email — it replies from your live order facts, not a one-way blast. Reply STOP and it suppresses instantly.

Hands you the hard ones

When a question needs a person, it escalates to you in the in-admin panel with the whole thread attached — nothing slips.

In your store’s language

Messages lead with your brand and match your tone — written to sound like you, not a template.

Recovers every lost sale

Failed and declined payments and abandoned carts — turned into completed orders, hands-off.

AI at the helm

The AI works out which lost sales are worth chasing, when to reach out, and how to word each reply — you approve the setup, it works the shifts.

Compliance built in

Opt-out on every message, AU data residency, data minimisation, and a hard kill-switch.

Live in ~35 minutes

Guided wizard: connect, confirm your brand, set timing, send yourself a test, go live.

You stay in control

Quiet hours, max touches, and a circuit-breaker so it never over-sends.

No re-billing risk

We never charge cards on your behalf; recovery is always a customer-completed link.

Currently in pilot

Built to bring revenue back

The figures below are targets, not results. We don’t publish a recovery rate until pilot data supports it — your numbers replace these during onboarding.

up to
0%
Lost sales recovered*
about
35 min
From install to live
across
2
Channels (SMS + email)
reply
STOP
Instant opt-out

*Target, not a result — shown while in pilot. 0 checkout changes, ever.

Paykeel vs the alternatives

Lost sales don’t recover themselves. Here’s how the options compare.

Paykeel Manual dunning Doing nothing
Automatic detection Yes No No
AI decisioning Yes No No
Abandoned cart recovery Yes Manual No
SMS + email Both Manual No
Permission-based by default Yes Depends —
AU data-resident Yes Depends —
Setup time ~35 min Ongoing —
Founder hours / week ~0 5+ 0*

*Doing nothing costs no time — just the sales that quietly never complete.

Now in pilot

Be one of our first stores

Paykeel is in pilot with a small group of Australian Shopify merchants. We'll set you up hands-on, tune the recovery flow to your store, and share exactly what comes back — no fabricated stats, just your numbers.

Real merchant reviews will appear here as pilots complete.

Pricing that scales with your store

Start free for 30 days — no card required. After that, from $149/mo — about $5 a day, less than a support hire and it never clocks off. Prices in USD.

Free trial

Free

30 days · no card required

See real recovered revenue before you pay. Full AI recovery on a shared sender number.

  • AI decisioning
  • SMS + email recovery
  • Shared sender number
  • Permission-based messaging
  • Guided setup
Add to Shopify

Starter

$149

per month (USD) · ~$5/day

For smaller stores — keep recovering after your trial, on a shared number.

  • Everything in the trial
  • Shared sender number
  • Fair-use monthly volume
  • Email support
Add to Shopify
Most popular

Full

$349

per month · unlimited (USD)

Unlimited recovery within fair use, on your own dedicated number.

  • Everything in Starter
  • Dedicated sender number
  • Unlimited recovery (fair use)
  • Recovery reporting
  • Priority support
Add to Shopify

Enterprise

Custom

high-volume & multi-store

Volume pricing, multiple stores, SLAs and a dedicated contact.

  • Everything in Full
  • Volume pricing
  • Integrate to your CRM (SFDC, HubSpot)
  • Multi-store
  • SLA & onboarding
  • Dedicated support
Talk to us

Early pricing, locked in for pilot stores. Fair use policy applies on unlimited plans.

Frequently asked questions

Is it really AI? What does the AI do?

Yes. Paykeel’s AI decides which lost sales are worth chasing, the right time and channel to reach out, and how to word each message in your store’s voice. It works within limits you set — quiet hours, max touches, and a one-tap opt-out on every message.

Will this annoy my customers or spam them?

No. Messages are relevant and respectful, sent in your store’s language and only to customers who haven’t opted out, within quiet hours and a max-touch cap. One tap opts out for good.

Do you charge my customers’ cards?

Never. Paykeel sends a secure link for the customer to complete payment themselves — there’s no re-billing.

Is my data safe / where does it live?

Australian data residency by default, we store only the fields the recovery loop needs, and we keep no card data.

What does it cost?

Start free for 30 days — no card required. After that, from $149/month (USD) — about $5 a day, less than a support hire — or Custom for high-volume stores. See pricing or book a pilot.

How long to set up?

Around 35 minutes through a guided wizard, ending with a test message to your own phone before you go live.

Does it change my checkout?

No. Paykeel reads payment and checkout events and reaches out after a drop-off; your storefront and checkout are untouched.

What can it recover?

Failed and declined one-time Shopify payments and abandoned checkouts, using what the order tells us to decide what’s worth recovering.

Get the revenue you're already earned.

Win back the failed payments and abandoned carts your store is losing — start recovering this week.